Terms & Conditions (Warranty & Return Policy)

1. Warranty Policy

At Apex Tech, we are committed to providing high-quality products. Our warranty policy ensures your peace of mind.

Products Covered by Warranty:

• The warranty covers manufacturing defects only.
• The warranty is valid for the period specified on the invoice starting from the date of purchase.
• You must present the original purchase invoice to claim the warranty.
• Serial numbers on the product must be clear and unaltered.

Cases NOT Covered by Warranty:

• Physical damage, burns, scratches, or cracks.
• Damage caused by misuse, wrong installation, or power fluctuations.
• Removal or tampering with the warranty stickers or serial numbers.
• Software issues, viruses, or operating system failures.
• Using incompatible accessories or non-original parts.

2. Return & Exchange Policy

Defective Products (Within 30 Days):

• If a product has a manufacturing defect, it can be returned or exchanged within 30 days of purchase.
• The product must be inspected by our technical team or the authorized agent to confirm the defect.
• The product must be returned with all original accessories, packaging, and manuals.

Non-Defective Products (Within 14 Days):

• You can return a non-defective product within 14 days of purchase ONLY if it is unopened and in its original sealed condition.
• The box must be intact, free of writing, stickers, or damage.
• Opened products that are not defective cannot be returned.

Refund Process:

• Refunds will be processed using the same payment method used for purchase.
• For credit card payments, the refund may take up to 14 working days to reflect in your account.